How do I measure my hat size?

Measure where you expect the hat to sit on your head. Use a Cloth measuring Tape or a piece of string checked against a ruler to precisely measure the circumference of your head. Then reference the chart below for your appropriate hat size. Measure with care, as hat sizes are only about 1/2 inch apart.

As a note, our hats feature an elasticized interior sweatband for comfortable fit. Many styles also feature an adjustable outer band to refine sizing. Combo sizes (Small/Medium, Large/X-Large) are designed to accommodate the appropriate size ranges.  

Size Size
Small 7 22" 56 cm
Medium 7 1/8 22 1/2" 57 cm
Large 7 3/8 23" 59 cm
X-Large 7 5/8 23 1/2" 61 cm
XX-Large 7 7/8 24 1/2" 63 cm
Small/Medium 7 - 7 1/8 22" - 22 1/2" 56 cm - 57 cm
Large/X-Large 7 3/8 - 7 5/8 23" - 23 1/2" 59 cm - 61 cm
How packable is "packable"?

We design the best hats for travel and leisure, for sun and weather protection when and where you need it. Most of our hats are packable, whether crushable, rollable or foldable. Some hats, particularly the sewn fabric hats and the crocheted straws, are completely crushable and can be stuffed into pocket, tote or pack.

We block straw and felts soft. Many are designed to fold in half and then roll or to gently fold and stow. We put a thin plastic wire into the brim edge of many of our hats so that the brim wants to come back to round after packing. Generally, the slight distressing of a packed hat enhances its character. If a hat takes on too much character, it can be restored by holding it in directed steam for a few seconds, then reshaping. Pack into luggage gently.

How do I roll my hat?

(1) To roll your hat, imagine a line running from the front to the back of the hat.

(2) Collapse the hat along this line by gently pushing one side of crown into the other. If you have done this properly, you should have what looks like half of your hat.

(3) Gently roll the hat up into a cone.

How do I clean my hat?

Light soil can be removed from a panama hat with an art gum eraser. Most straw hats can be spot-cleaned with soapy water. Fur felt can be brushed, and the surface refreshed with steam. Riverz hats can actually be totally immersed in water. Most of our cotton, fleece, and velvet hats can be washed.

If I order a hat and don't like it, can I return it?

Of course. You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please call us @ 1.510.352.7600 or Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

I'm having trouble navigating the site or placing my order.

Just call 1.510.352.7600. We'll be happy to help you, and if you find a problem, we'd like to know.

The site says "usually ships within 5 business days". What does this mean?

Since we make the hats, they are not always on the shelf. While we can often ship the same day, sometimes it takes a few days. Please note that we ship from California. Depending on where you live, UPS ground shipping time may take up to another five business days.

Still have questions?
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